FAQ's
1. Which currency are the prices displayed on the website? All prices listed on our website are in United States Dollars (USD).
2. What is the shipping process after placing an order? We strive for prompt order processing and shipping. Typically, it takes us 3-5 days to prepare and ship your order. Once shipped, it usually takes 10-15 days to reach you. We'll provide you with a tracking number within 3-5 days after your order has been shipped. If you do not receive a tracking number within 7 business days, please contact us at shopping@onlineasa.com.
3. What is the return policy if I'm unsatisfied with my order or if there's an issue with the item? Customer satisfaction is our priority. If your product is defective or damaged, we offer a 100% money-back guarantee for orders not received within the delivery timeframe or for items arriving damaged or not as described. Please send us photographic proof of the issue to our email within 7 days of receiving your order. We will fully refund your original purchase amount or arrange for another payment method of your choice once we receive the returned product. Please note that return shipping is the customer's responsibility.
4. Can I cancel my order? Yes, orders can be cancelled without any penalties, provided the order has not been shipped. If the item has already been sent, please use our return system for a full refund.
5. I entered the wrong shipping address. How can I correct this? In the event of an incorrect address submission, please respond to your order confirmation email with the correct details. You can also notify us directly at shopping@onlineasa.com within 24 hours. Unfortunately, we cannot issue refunds due to incorrect address submissions after 24 hours.
6. How long does shipping take? Shipping times can vary based on your location, as we ship worldwide from different fulfillment centers. On average, it takes 3-5 business days for orders to be processed and 15 days to arrive.
7. What if I have a question that's not answered here? We're here to assist you. Please send an email to shopping@onlineasa.com with any inquiries. To expedite your request, kindly include your order number and clearly describe the issue. We appreciate your patience as we work through our high volume of emails and assure you of our best service at all times.